About the Company
Are you seeking an exciting opportunity with a global hospitality group, which offers an opportunity like no other?
• We're a global brand with a big goal: to deliver 250 new hotels across 10 international brands in the medium to long term. We're expanding across Asia Pacific, Southeast Asia, Japan, the Middle East and Europe
• We're a supportive and collaborative workplace. We believe in working together to achieve our goals. We also offer a variety of resources to help you succeed.
• We're committed to creating a diverse and inclusive workplace. We believe that everyone has something to offer, and we value the unique perspectives of our employees.
• Access to incredible discounts across a wide variety of retailers
• Fabulous staff rates at our hotels internationally
• Flexible working arrangements
If the answer is "yes" and you have relevant skills to this role, then we would love to hear from you.
About Us
Each day, a new story begins. In every city, in every country, with every new experience. Suffuse your senses and fill your heart with treasured moments that last a lifetime. Seibu Prince Hotels and Resorts offer a variety of hotels in more than 80 locations worldwide, all with the same spirit of hospitality: to unlock the unique pleasure of travel and brighten the everyday. With every discovery, a new story unfolds. As a global hotel chain originating in Japan, Seibu Prince Hotels and Resorts continues to make great strides in the world with a goal to operate a total of 250 hotels worldwide.
Job Description
We are seeking a dynamic and experienced Operations Manager to join our team and play a pivotal role in driving operational excellence across our Australian hotel portfolio – currently 9 hotels. This role works closely with the CEO, Hotel General Managers, and Global Executives to ensure seamless delivery of brand standards, guest satisfaction, and financial performance.
As Operations Manager, you will be instrumental in supporting new hotel openings in Australia, enhancing operational processes, and acting as a key liaison between our corporate office and hotel teams.
Key Responsibilities
- Oversee and coordinate revenue, cost, and profitability reviews across all hotels
- Collaborate with HR to uphold brand standards, audit compliance, and guest/employee satisfaction
- Implement and monitor KPIs across all departments using a balanced scorecard approach
- Champion the rollout of the Vision, Mission, and Values program
- Act as Relief General Manager when required
- Provide onboarding support for new General Managers
- Serve as a communication bridge between hotels and the corporate office
- Lead operational improvement and innovation projects
Experience & Qualifications
- 5+ years’ experience in General Manager role
- Proven experience in multi-property hotel operations or a senior hotel management role
- Strong understanding of financial performance metrics and operational KPIs
- Demonstrated experience with MLR (Management Letting Right) properties
- Experience with hotel pre-openings and brand standard implementation
- Excellent leadership, communication, and stakeholder management skills
- Ability to manage multiple priorities and work collaboratively across departments
- Flexibility to travel as required to support hotel operations and openings
Why Join Us?
- Be part of a forward-thinking hospitality group with a strong growth pipeline
- Work alongside passionate leaders and contribute to shaping guest experiences
- Opportunity to lead impactful projects and drive operational innovation
